When entering, the exam does not load. Instead:

  • The Mac System Settings window opens automatically.
  • The software enters a "loop": the settings window reopens every time you close it.
  • The computer may be "stuck" .

Pre-check: Is this guide for you?

This issue occurs on Macs where cloud sync software (like Dropbox, Google Drive, or OneDrive) has replaced original folders with shortcuts (Aliases).

How to verify:

  1. Open Finder.
  2. Click Go -> Home (or press Command + Shift + H).
  3. Look at the Downloads folder: If there is a small shortcut arrow on it, proceed to the solution below.

Solution: Restore Local Downloads Folder

You must create a "real" local folder for SEB to function. This will not delete your existing files.

Step-by-Step Instructions:

  1. Rename the shortcut: Right-click the existing Downloads alias in your Home folder, select Rename, and change it to Downloads_Old.
  2. Create a new folder: Right-click an empty area in the same window, select New Folder, and name it exactly: Downloads.
  3. Finish: Launch the exam again.

Tip: We recommend restarting your Mac after creating the new folder.